Welcome to Healthy Pets Shop’s FAQ section! We’re here to help make your pet care journey as smooth and enjoyable as possible. Below you’ll find answers to our most commonly asked questions about our products, delivery, payments, and more.

📦 Delivery & Shipping

How long does delivery take?
We process all orders within 1-2 business days. Delivery times vary based on your chosen shipping method:

• Standard Shipping (DHL/FedEx): 10-15 days after dispatch – £12.95
• Free Shipping (EMS): 15-25 days after dispatch – Free for orders over £50
Do you ship to my country?
We ship worldwide to most countries! However, we currently cannot deliver to some parts of Asia and remote areas due to logistical constraints. If you’re unsure about delivery to your location, please contact our customer service team.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey from our Bristol warehouse to your doorstep through our trusted carriers: DHL, FedEx, or EMS.
What are your shipping carriers?
We partner with reputable carriers to ensure safe delivery:
• Standard Shipping: DHL or FedEx
• Free Shipping: EMS

🐾 Products & Pet Care

What types of pet products do you offer?
We specialise in science-backed, natural wellness solutions for your beloved pets. Our range includes:

• Cat Behaviour Products & Supplements
• Grooming & Skin Care Products
• Dental Care for Cats & Dogs
• Flea & Tick Treatments
• Joint Supplements
• Worming Tablets & Treatments
• And much more for cats, dogs, guinea pigs, and horses!
Are your products natural and safe?
Absolutely! We’re committed to providing science-backed, natural pet wellness solutions. All our products are carefully selected to ensure they meet our high standards for quality and safety. Your pet’s health and happiness are our top priority.
Do you have products for specific pet health concerns?
Yes! We offer targeted solutions for various health needs including behavioural issues, joint care, skin conditions, dental health, digestive care, and parasite prevention. Browse our specific categories to find the perfect solution for your pet’s needs.

💳 Payments & Orders

What payment methods do you accept?
We accept all major payment methods for your convenience:
• Visa
• MasterCard
• JCB
• PayPal
Is there a minimum order amount?
While there’s no minimum order requirement, orders over £50 qualify for free shipping via EMS, helping you save while caring for your pets!
How do I place an order?
Simply browse our website, add your chosen products to cart, and proceed through our secure checkout process. You’ll receive order confirmation via email once your purchase is complete.

🔄 Returns & Refunds

What is your return policy?
We stand by our product quality, but if you’re not completely satisfied, you may return items within 15 days of receipt. Products must be unused and in their original packaging. For full details, please visit our Returns Policy page or email our customer service team.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate the return process. We’ll guide you through the steps and provide return instructions.
When will I receive my refund?
Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

🐶 About Healthy Pets Shop

Where are you located?
We’re based in Bristol, UK at 85 St Stephen’s St, Bristol, BS1S 8YN. From here, we ship globally to pet families around the world!
What makes Healthy Pets Shop different?
We’re more than just a pet store – we’re your trusted partner in pet wellness and happiness. We combine science-backed products with natural ingredients, offer global shipping with transparent timing, and provide customer-centric support because we understand that your pets are family.

❓ Still Have Questions?

Our friendly customer service team is always here to help fellow pet lovers! Don’t hesitate to reach out to us at:

Email: [email protected]

We typically respond within 24 hours and are committed to ensuring every aspect of your experience with us is seamless and satisfying.

Thank you for choosing Healthy Pets Shop—where your pet’s health and happiness come first! 🐱🐶