Privacy Policy

Welcome to Healthy Pets Shop! At Healthy Pets Shop (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. Just as we care for your pets with science-backed, natural wellness solutions, we treat your data with the utmost respect and transparency. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at pets-suppliesshop.com or make a purchase from us.

By using our website, you agree to the practices described in this policy. If you have any questions, please contact us at [email protected].

1. Information We Collect

We collect information to provide you with a seamless and secure shopping experience for pet care products like Cat Behaviour Products, Dog Worming Tablets, and more. The types of data we collect include:

• Personal Information: When you place an order or create an account, we collect details such as your name, email address, shipping address (e.g., 85 St Stephen’s St, Bristol, GB BS1S 8YN), and payment information (e.g., through Visa, MasterCard, JCB, or PayPal). Note that we do not store full payment details; this is handled by our secure payment partners.
• Technical Data: We automatically collect information like your IP address, browser type, device information, and pages visited to improve our website performance and security.
• Usage Data: We gather data on how you interact with our site, such as products viewed (e.g., Cat Grooming Products or Flea & Tick Treatments), to personalise your experience.
• Cookies and Tracking Technologies: As described in Section 5, we use cookies to enhance functionality and analyse site traffic.

2. How We Use Your Information

We use your data solely for legitimate business purposes, aligned with our commitment to your pet’s health and your satisfaction. This includes:

• Processing Orders: To fulfil purchases of items like Cat Supplements or Dental Care products, including payment processing, shipping, and customer support.
• Improving Our Services: To analyse trends and optimise our website for a better user experience, ensuring it remains safe and stress-free.
• Communication: To send order confirmations, updates, and respond to inquiries via email (e.g., [email protected]). We may also send promotional offers if you opt-in, but you can unsubscribe at any time.
• Security: To protect against fraud and unauthorized access, using bank-level encryption for all transactions.

3. Sharing and Disclosure of Information

We value your trust and do not sell or rent your personal data to third parties. However, we may share information in the following cases:

• Service Providers: We share data with trusted partners who assist in payment processing (e.g., Visa, PayPal), shipping, and website analytics, all bound by confidentiality agreements.
• Legal Compliance: If required by law or to protect our rights, we may disclose information to authorities, such as in cases of fraud prevention.
• Business Transfers: In the event of a merger or sale, your data may be transferred, but we will notify you and ensure its protection under this policy.

We do not share data internationally outside of our service areas (global, excluding Asia and some remote regions), and all transfers comply with applicable laws like the GDPR.

4. Data Storage and Security

Your data’s safety is our priority. We implement robust measures to protect it:

• Storage: Data is stored on secure servers, with personal information retained only as long as necessary for order fulfilment or legal requirements.
• Security Measures: We use encryption (SSL technology), access controls, and comply with PCI DSS standards for payment data. While we strive for maximum security, no online method is 100% secure, and we continuously update our practices.
• International Transfers: As we serve customers globally (with exceptions), data may be processed in the UK or other regions with adequate protection laws.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• What Are Cookies? Cookies are small files stored on your device that help us remember your preferences, analyse site traffic, and personalise content (e.g., showing relevant products like Cat Skin Care items).
• Types of Cookies: We use session cookies (temporary) and persistent cookies (long-term) for functionality, analytics, and advertising (if you opt-in).
• Your Control: You can manage cookies through your browser settings. Disabling them may affect site functionality, but you can still browse and make purchases.

6. Your Rights

You have control over your data, in line with privacy laws like the GDPR. Your rights include:

• Access and Correction: You can request access to your personal data or ask us to update inaccuracies.
• Deletion: You may request deletion of your data, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing emails or adjust cookie preferences at any time.
• Portability: You can request a copy of your data in a machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond within 30 days, as required by law.

7. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or laws. The latest version will always be posted on our website, with the effective date noted. Continued use of our site after changes implies acceptance.

8. Contact Us