At Healthy Pets Shop, we’re committed to your complete satisfaction—just as we’re dedicated to your pet’s health and wellbeing. If you’re not happy with your purchase, we’re here to help make it right.

Our Return & Exchange Promise

We stand behind the quality of our science-backed, natural wellness solutions for your beloved pets. If any product doesn’t meet your expectations, you can return it within 15 days of receiving your order.

Return & Exchange Process

Step 1: Check Eligibility

Ensure your return meets these requirements:

  • Request initiated within 15 days of delivery
  • Items in original, unopened condition
  • Original packaging intact
  • Proof of purchase provided

Step 2: Contact Our Team

Email us at [email protected] with:

  • Your order number
  • Product name and reason for return
  • Whether you prefer exchange or refund

Step 3: Wait for Authorization

We’ll respond within 24 hours with:

  • Return authorization number
  • Shipping instructions
  • Return address

Step 4: Ship Your Return

Package items securely and ship to:

Healthy Pets Shop
85 St Stephen’s St
Bristol, GB BS1S 8YN
United Kingdom

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]


Dear Healthy Pets Shop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]

Product(s) to Return: [Product Name(s)]

Reason for Return: [Please describe why you’re returning]

Preferred Resolution: [Refund / Exchange for (specific product)]

Please provide return instructions at your earliest convenience.

Thank you,

[Your Name]

Refund Information

Processing Time

Once we receive your return:

  • Refund Processing: 3-5 business days after we receive and inspect returned items
  • Bank Processing: Additional 5-10 business days for the refund to appear in your account

Refund Method

Refunds will be issued to your original payment method:

  • Visa, MasterCard, JCB: Refunded to your card
  • PayPal: Refunded to your PayPal account

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Cat Worming Tablets & Treatments – Opened packaging
  • Dog Worming Tablets & Treatments – Opened packaging
  • Flea & Tick Treatments for Cats/Dogs – Once opened
  • Any products with broken seals or compromised packaging

These restrictions help ensure all pet health products remain safe and effective for every customer.

Exchange Policy

We’re happy to exchange products for a different item of equal value. If the exchange item costs more, you’ll pay the difference. If it costs less, we’ll refund the difference.

Shipping Costs

  • Returns due to our error: Free return shipping
  • Customer-initiated returns: Customer pays return shipping
  • Exchanges: We cover shipping for the replacement item

Damaged or Incorrect Items

If you receive damaged or incorrect items, contact us immediately at [email protected]. We’ll arrange a replacement at no additional cost, including free return shipping for the incorrect/damaged items.

Need Help?

Our friendly customer care team is here to assist you!

Email: [email protected]

Response Time: Within 24 hours

Address: Healthy Pets Shop, 85 St Stephen’s St, Bristol, GB BS1S 8YN

Thank you for trusting Healthy Pets Shop with your pet’s wellness journey. We’re committed to ensuring both you and your pets are completely satisfied! 🐱🐶🐴